Refund policy
We want you to be satisfied with your purchase from our website, so we have a 30 day return policy. If you are unsatisfied with any purchase you have made through our website for any reason, please contact us via support@leelanaucoffee.com or 800-424-5282 for a replacement or refund of the purchase price within 30 days of delivery. Please tell us your name, the order number, which items, how many you are returning, and the reason for the return. We will instruct you on how to send the items back to us.
Gift cards and some sale items are not eligible for return. To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to:
6443 Western Ave
Glen Arbor, MI 49636
Glen Arbor, MI 49636
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and your order qualified for free shipping, the cost of shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and your order qualified for free shipping, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds
Once your return is received and approved, your refund will be processed, and a credit will be issued to your original method of payment. It typically takes 1-5 business days (sometimes longer depending on the financial institution) for the refund to be processed back into your account.
Once your return is received and approved, your refund will be processed, and a credit will be issued to your original method of payment. It typically takes 1-5 business days (sometimes longer depending on the financial institution) for the refund to be processed back into your account.
There are certain situations where only partial refunds are granted.
If you haven’t received your refund, after 7 business days, we recommend contacting your financial institution for further assistance as it may take some time before your refund is officially posted.
Exchanges
Depending on where you live, the time it may take for your exchanged product to reach you may vary.